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Exchanges & Refunds

In addition to your statutory rights for cancellation and returns which are shown on our terms page, You can return an order within 30 days for a full refund.

Please use the returns form which was included in your delivery and send your return complete with all original packaging and labels intact. The goods must also be undamaged and unsoiled. As long as these conditions are met, we will happily offer a full refund for the returned item. We also recommend, for your own security, that you obtain proof of posting from the Post Office. We will reimburse your return postage costs should the return be due to an error on our part.

Exchanges are sent out within 3 working days of receipt and refunds are actioned and authorised within 14 days. A refund may take a little longer to appear on your bank statement from actual date of refund dependant upon your financial institution.

For hygiene reasons we will not accept returns under this policy for the following items: Bodystockings, Hoisery or Knickers where the packaging has been opened. This does not affect your statutory rights under UK and EU Law. Under the Distance Selling Regulations you do have the right to open the packaging on these items and then return them, however this needs to be done within 30 days of receipt of the item. 

Dannii Matthews
Unit 18 Price Street Business Centre
CH41 4JQ